FAQ

A summery of our frequently asked questions and answers, if you have other questions you are more than welcome to contact our customer support: +46 (0) 370 37 13 00.

Order

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    How do I buy your products?

    You can buy our products through any of our worldwide retailers. Please contact us if you need help finding your local retailer.

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    How do I create a login as an existing retailer?

    Are you a salesperson from one of our existing retailers? Create an account and a personal login here!

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    How do I place an order via your e-commerce as a retailer?

    You can find our webshop guide here!

    Please note that this only applies to existing retailers.

Assortment

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    Where can I find your assembly instructions?

    You can find our assembly instructions on each individual product via the "MEDIA" tab.

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    Where can I find your brochures?

    You will find all our brochures available for download here!

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    How do I download your product images?

    When you are logged in as a retailer, you can download our product images from any product page or category page and via the search field if you are looking for a specific product. Click on the yellow button “product images” to the right above the products to download all visible product images on the current page. The images are saved in separate folders for each product. On a product page, you will find "download images (zip)" under "add to cart" and "download product sheet (pdf)".

    Please note that this only applies to existing retailers.

Customer support

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    What are your customer support opening hours?

    Monday–Friday: 07:30–16:30.
    Other opening hours may occur during summer and other holidays.

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    Where do I turn for orders and inquiries?

    For orders and inquiries, please contact: order@wfiab.se

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    Where do I turn for customer support and general questions?

    For customer support and general questions, please contact: info@wfiab.se

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    Where do I send my invoice?

    Send your invoice to: invoice@wfiab.se

Become a customer

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    Can I become a reseller of your products?

    Are you interested in becoming a reseller of our products? Submit your request here and we will get back to you!

Complaint

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    How do I make a complaint?

    E-mail any complaints or deviations to info@wfiab.se. Please attach the completed deviation document that you will find here.