Ricarda, customer support export

Ricarda, Customer Support Export: "I love connecting with people and being able to use my languages"

From Hochdorf-Assenheim/Rheinland-Palatinate in Germany to Sweden in 2002, and finally all the way to Gnosjö. A few months ago, in May to be precise, Ricarda Hutter joined team WFI in the role of Customer Support Export. For the past ten years, Ricarda has worked as an inside sales representative focusing on the export market, and prior to that, she worked as a reception manager at Hotel Vidöstern. The common denominator? Customer interaction.

"The languages facilitates collaboration and builds close relationships"

In 2002, Ricarda moved from Germany to the small town Gränna in Sweden. And here, in Småland, she would stay for the next 22 years. The move for love was not only the start of an everyday life in a completely new country, but over time, also the start of a family. Initially, Ricarda worked for a few years at a hotel in Gränna, eventually progressing to the role of reception manager at Hotel Vidöstern in Värnamo. She stayed there for about seven years before swapping the hotel industry for a sales-oriented office job.

– It felt quite natural to move into a sales-oriented role as the next step after many years in the hotel industry. I love connecting with other people, being able to use my languages, and having that kind of customer interaction. Besides that, many customers also appreciate when you can speak their language, which simplifies collaborations and helps build relationships. I think that it is incredibly fun, Ricarda begins.

Further, Ricarda describes what her current work looks like in her role as Customer Support Export at WFI.

– It is almost impossible to describe a typical workday since everything depends on the workflow and needs to be prioritized based on what is happening. Apart from the variety, there are of course recurring tasks like registering orders, preparing quotes, assisting with transport bookings, and general customer service. I enjoy being involved and being able to help in the ways I can. I am also very happy to work with such a great team, it is important to me – if not the most important!, Ricarda concludes.

Three fast questions with Ricarda!

How would you describe WFI as an employer?
-   What I appreciate the most is that it is a flat organization without any hierarchy, which makes you feel involved and gives you the chance to participate in different decisions.

What is your best memory at WFI so far?
-   I just have to say, Berlin, Berlin, Berlin! Going on a trip like that together does so much for the team spirit, it was a fantastic and fun weekend.

What do you prefer to do in your free time?
-   Spend time with family and enjoy each other's company.